Frequently Asked Questions

Why is the helmet called a ‘Tropical helmet’? Are there any differences between Protec’s helmet and other kinds of helmets?

American, Canadian, and Vietnamese experts researched and measured over 5,000 Vietnamese heads (of different ages throughout the country) so that the helmet will fit your head well, enhancing safety, and to be most suitable for tropical weather and the chaotic traffic in Vietnam. Twenty years ago, most helmets sold in the market were designed for “Western heads” which are more “round”; Asian heads are more “oblong”. The SAGA helmet is designed for Asian heads. The UFO model is designed for larger Asian heads and Western heads.

How do I recognize a good helmet that meets all quality standards introduced by the authorities?

A good helmet is recognized by many features and you should carefully check the sponginess of the helmet liner. When you open the black cloth buffer, you will see Protec’s word printed underneath on the spongy core. The spongy liner is solid and it will not be dented if you press your fingernail on it. Grains of the spongy EPS are small, smooth, and steady; the curved liner is sharp and firm because of high quality technology. All Protec helmets are printed with the word “Protec” and logo, with the hologram Protec stamp that reflects rainbow colored lights. There are fourkinds of stamps on the Protec helmet: QC stamp, product size stamp, design stamp and Protec’s address.

The cover of some helmets is soft – does that influence Protec’s safety?

The helmet is made by a compressed spongy EPS liner. We concentrate on limiting the weight to make the helmet comfortable for customers and maintain safety standards. After a crash EPS is compressed so its texture will change.

Note: After a crash EPS will be not able to protect your head for the next crash, so you should change to a new helmet after an incident to protect yourself, and the people you care about.

How long can a helmet last?

Helmets should be changed after a crash or 3-4 years – especially for young people, as their heads are still growing. The plastic components deteriorate over time in the humidity and solar intensity. Pplease protect your brain, your loved ones and your colleagues!

What is the warranty policy of Protec helmets?

A Protec helmet is assigned to 6-month warranty from the date of purchase.

Why are Protec helmets more expensive than that of some other competing brands?

Protec’s prices are based on the highest quality materials available, which incurs additional expenditures. Protec is always seeking for suppliers who offer competitive input costs, but still committed to maintaining the best material quality both inside and outside Vietnam.

Are Protec helmets only suitable for use for inner-city transportation?

There is no difference between inner-city or rural road crashes. In any crash, helmets are proven to reduce serious injury by 69% and the risk of death by 42%.Helmets are even more useful for protection in rural areas because vehicles typically operate at fairy high speed. Protec helmets are also designed to not limit vision and hearing – these are critical elements in Vietnamese traffic flows.

Who is Protec?

Protec is a social enterprise based in Vietnam and established by AIP Foundation, a U.S. 501 (c)(3) nonprofit organization. Profits from the helmet factory and sales operations are poured back to campaigns to raise public awareness and road safety education programs through AIP Foundation’s activities in Vietnam, Thailand, and Cambodia.